Legal

20/20 Optical ("we," "us," or "our") respects your privacy. This policy explains what information we collect through our website and communications, how we use it, and the choices you have. By using our website, you agree to this policy.

Information we collect

When you use our website — for example to request an appointment, RSVP to an event, or claim an offer — we may collect:

• Contact details you provide, such as your name, phone number, and email address
• Appointment preferences, such as requested times
• Basic technical information, such as the page you submitted a form from
• Information you share when you call, message, or chat with us

How we use your information

We use your information to schedule and confirm appointments, respond to your requests, send appointment reminders, share offers and updates you have opted in to receive, and improve our services. Health-related information shared in the course of your care is handled in accordance with applicable law.

Text messages (SMS)

If you provide your mobile number and opt in, we may send you appointment confirmations, reminders, and occasional offers by text message. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for help. Consent to receive text messages is not a condition of purchase. We do not share your text messaging opt-in or consent with third parties for their marketing purposes.

How we share information

We do not sell your personal information. We share it only with service providers who help us operate our business (for example, our scheduling, communications, and website platforms), when required by law, or with your consent. Service providers may use your information only to provide services to us.

Cookies & analytics

Our website may use cookies and similar technologies to understand how visitors use the site and to measure the effectiveness of our advertising. You can control cookies through your browser settings.

Data retention & security

We keep personal information only as long as needed for the purposes described above or as required by law, and we use reasonable safeguards to protect it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 online. Information about minors provided by a parent or guardian in connection with care is handled as described in this policy.

Your choices

You may opt out of marketing emails using the unsubscribe link in any email, and out of text messages by replying STOP. To ask about, update, or delete information we hold about you, contact us using the details below.

Changes to this policy

We may update this policy from time to time. The effective date above reflects the latest version. Continued use of our website after changes means you accept the updated policy.

Contact us

20/20 Optical
512 19th Street North, Bessemer, AL 35020
(205) 424-2020
[email protected]